Refund policy

RETURN & REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smileonic64@gmail.com.

Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at smileonic64@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:
* Opened or used oral care and personal care products
* Sale items
* Gift cards

If you have questions or concerns about your specific item, please contact us.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Charges

* Orders above Rs 1599 qualify for free shipping
* Orders below Rs 1599 are charged Rs 200 shipping fee
* Customers are responsible for return shipping costs

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, refunds will be processed to your original payment method within 5–7 business days.

If more than 7 business days have passed since your refund was approved, please contact us at smileonic64@gmail.com.